Essential Programmes

Supercharged Customer Service

This programme enables delegates to effectively interact with customers to the benefit of the business. It also enables delegates to select from a wide range of procedures (standard and non- standard) while being responsible for group output and enabling a person to draw up and implement action plans to improve service standards.

Management Programmes

Time Management

This programme is intended for delegates who need to make decisions and recommendation about effective time management.

Management Programmes

Conflict Management

This programme enables delegates to identify and manage the resolution of personal conflict between parties or persons.

Management Programmes

Diversity Management

This programme assists delegates in demonstrating an understanding of the theory of transformation and the role of organizational change in South Africa and the recognition of value systems.

Management Programmes

Emotional Intelligence

Equip employees in management roles with the needed skill and capacity to be aware of, control and express one?s emotions and to handle interpersonal relationships judiciously and empathetically.